Vraxylonthol

Terms of Service

Last updated: March 2026

1. Operator and scope

These Terms of Service ("Terms") govern the use of the website https://vraxylonthol.world (the "Website") and the ordering and supply of products (including Vitaserra) offered by:

Vraxylonthol
Bayerstraße 27
80335 München
Germany

Email: touch@vraxylonthol.world
Phone: +49 89 599 89040

By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website or our services. Additional terms may apply to specific services (e.g. promotions); in case of conflict, those specific terms take precedence for that service.

2. Definitions

"We", "us", "our" means Vraxylonthol (the operator).

"You", "your", "customer" means the natural or legal person using the Website or purchasing products.

"Products" means the goods (including Vitaserra) offered and sold via the Website.

"Order" means your offer to purchase products in accordance with these Terms.

"Contract" means the binding agreement between you and us for the supply of products, formed when we accept your order.

3. Use of the Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website in any way that violates applicable law or the rights of others
  • Transmit harmful code, attempt to gain unauthorised access to our systems or data, or interfere with the proper functioning of the Website
  • Use automated means (e.g. scrapers, bots) without our prior written consent
  • Impersonate another person or entity or provide false information
  • Collect or harvest personal data of other users without their consent

We reserve the right to suspend or restrict access to the Website or to terminate your use if we reasonably believe you have breached these Terms.

Content on the Website (text, images, graphics, logos) is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, distribute, or use it for commercial purposes without our prior written consent, except as permitted by law (e.g. private use).

4. Products and information

We offer Vitaserra and related products as described on the Website. Product descriptions, images, and specifications are provided in good faith but may be subject to change (e.g. packaging updates by the manufacturer). We do not warrant that product descriptions or other content are error-free; we will, however, correct obvious errors where possible.

Vitaserra is a food supplement (dietary supplement), not a medicine. It is not intended to diagnose, treat, cure, or prevent any disease. The information on the Website is for general information only and does not replace professional medical or nutritional advice. If you have health concerns or are taking medication, consult your doctor before use.

Prices are displayed in euros (€) and include statutory VAT where applicable. Shipping costs are indicated during checkout. We reserve the right to correct pricing errors; if an order has been placed at an incorrect price, we may cancel the order and notify you.

5. Conclusion of contract and order process

By submitting an order (e.g. via the order form), you make a binding offer to purchase the selected products on the terms stated on the Website at the time of the order (including price and delivery terms).

We will send you an order confirmation by email. The contract is formed when we accept your order (e.g. by order confirmation or by dispatching the goods). We are not obliged to accept every order; we may refuse or cancel orders in case of error, suspected fraud, or if the product is unavailable, and we will inform you accordingly.

You are responsible for ensuring that the information you provide (name, address, email, etc.) is accurate and complete. We are not liable for delivery failures or delays caused by incorrect data.

6. Payment

Payment methods are indicated on the Website (e.g. credit card, PayPal, bank transfer). You must pay the amount due in accordance with the chosen method and within any specified time limit. Until payment is received, we are not obliged to ship the products. For certain payment methods, our payment service providers may collect and process your payment data in accordance with their terms and applicable law.

If you fail to pay when due, we may charge interest and recovery costs as permitted by law, and we may suspend or cancel the order.

7. Delivery and shipping

Delivery is made to the address you provide, within the delivery area we serve (e.g. Germany and other countries as stated on the Website). Delivery times are indicative and not guaranteed; we will use reasonable efforts to ship within the stated period (e.g. 1–2 working days after order confirmation). Risk of loss or damage to the products passes to you upon delivery to the carrier or to you, in accordance with applicable law.

If delivery fails due to your fault (e.g. wrong address, absence where required), you may be liable for additional costs. For more details on shipping and returns, see our Return Policy.

8. Withdrawal and returns

If you are a consumer (natural person acting for purposes outside your trade or profession), you may have the right to withdraw from the contract within 14 days without giving a reason, in accordance with the applicable consumer protection laws (e.g. German Civil Code (BGB)). Details of the withdrawal period, its exercise, and the consequences (e.g. return of goods, refund) are set out in our Return Policy. By placing an order, you also confirm that you have been informed of the right of withdrawal and the model withdrawal form where required by law.

For business customers, different terms may apply; please contact us for details.

9. Warranty and limitation of liability

We provide warranty in accordance with applicable law (e.g. statutory rights for defective goods under German law). If the product is defective, you may be entitled to repair, replacement, or (under certain conditions) a reduction in price or withdrawal from the contract. Please contact us promptly if you believe a product is defective.

To the extent permitted by law:

  • We are not liable for indirect or consequential loss, loss of profit, or data loss, except in cases of intent or gross negligence or where we have given a guarantee.
  • Our liability for slight negligence is limited to foreseeable, typical damage and, in the case of breach of contract, to the contract-typical damage.
  • Liability under mandatory statutory provisions (e.g. product liability, injury to life, body, or health) remains unaffected.

Nothing in these Terms excludes or limits your statutory rights as a consumer.

10. Data protection

We process your personal data in accordance with our Privacy Policy and applicable data protection law (including the GDPR). By using the Website and placing orders, you acknowledge that you have read and understood the Privacy Policy.

11. Dispute resolution and applicable law

If you are a consumer, the law of your country of residence may apply, and you may benefit from mandatory consumer protection provisions. For contracts with us, German law applies to the extent not overridden by mandatory consumer law in your jurisdiction.

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you are a consumer in the EU, you may also use the ODR platform to resolve disputes.

If you are a merchant, legal entity under public law, or a special fund under public law, the place of jurisdiction for any disputes shall be our registered place of business, unless a different place is mandatory by law.

12. Severability and changes

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in effect. We may update these Terms from time to time; the "Last updated" date will be revised. Continued use of the Website or our services after changes constitutes acceptance of the updated Terms. For existing orders, the Terms in effect at the time of the order apply unless we agree otherwise.

13. Contact

For questions about these Terms, please contact us at touch@vraxylonthol.world or at the address given in section 1.